Wandering Tech

My Qualifications

Skills

Teaching Technology

Mac, iPhone, iPad, Apple Watch, Android, PC

95%

Photoshop/GIMP

80%

Illustrator/Inkscape

75%

Media

50%

Languages

English

Spanish

Work Experience

Freelance Computer Services

July 2000 - Current

I began my computer career on a Commodore 64 at age 8. I started helping my folks with their computer needs, and then when I left home for college, I expanded my clientele. Since then I have been "the guy" to go to, to get help with your computer needs. While I still help fix computer problems myself, I have also developed a passion for teaching people how to work with computers themselves. Over the years I have refined my teaching style. I used to just tell people how to fix their computer issues, and now I show them and help them do it themselves. This hands-on, showing and doing method allows people to gain confidence with their own technology. I find that showing the steps, and then having my client do the work increases comfort and control. If they need help, I am right there to guide them along. Note-taking is highly encouraged! I have helped many folks with Mac and PCs work through their computer issues and become much more proficient with their devices.

Customer Relations & Technical Support Tier 2 / Verizon Wireless

May 2010 - Apr 2019

I worked as a customer relations and technical support team member at Verizon Wireless for nearly a decade. I worked resolving customer care and technical issues, and did well engaging with customers, and so I became the escalated call management! When customers had issue that were not easy to fix, I was the guy who was called in to help resolve their needs. This work required a great deal of guiding customers through their devices over the phone, talking them through how to use their devices, as well as how to fix them when something was not functioning properly. I became very familiar with Apple iPhones, iPads, and Watches, as well as, Android devices. I know the frustration people feel when they call in to get an issue resolved and I love hearing their relief after we worked through the problem together.

Freelance Graphic & Web Design

Jun 2012 - Current

I create logos, invitations, and websites based on my client’s needs. All logos are in vector format, and other documents can be created in a variety of formats, including PDFs. I create websites for personal use, research laboratories, small companies and professionals. My goal is to help create beautiful websites that help my clients develop a strong web presence. I can also design and create basic online store fronts that accept paypal payments for small business owners and artists.

Network & Systems Specialist

Jun 2012 - Current

I perform troubleshooting for small & home office needs: malware removal and guidance & setup of new equipment purchases. I build and fix desktop computers, as well as laptops, including completely new systems as well as upgrading existing systems. Wireless and wired network installation and troubleshooting services are available to connect all of your devices securely. Additionally I can assist with purchasing and setting up teleconferencing equipment, media centers, and personal data/cloud backup servers

Education

CompTIA

A+ Certification - Click here to learn more about CompTIA A+

Network+ Certification - Click here to learn more about CompTIA Network+

University of South Florida

Bachelors of Science - Business Analytics and Decision Systems

Testimonials

Want to hear about customer experiences?
Look no further!

Diane H.

"I recently had the great pleasure of hiring Gerard Gadigian, a private computer specialist, to help me better understand and use my Mac Lapbook Pro and older model iPhone. I am a middle-aged, computer-shy woman and I easily get overwhelmed and discouraged by the computer. I confess I have never taken a computer class and basically use my computer for emails, photos, word documents and simple things like that but I had a number or seemingly random questions about my computer such as how to clean up and organize my files, how to use and access my “cloud” back-up, how to find things that mysteriously disappeared from my desktop, how to make my computer go faster by getting rid of things I don’t need or have duplicates of. Gerard is extremely knowledgeable about computers but even more importantly for me, he is very patient and clear!! He would wait while I wrote things down as he showed me how to do something and then have me practice several times -starting from scratch each time-so I really knew how to do it! I worked with Gerard for an hour and half and learned so much about my computer and felt so much more confident when we were done. It was both time and money extremely well spent! I am working on a new list of projects to work on with Gerard in the near future!"

Carlos M.

"Has helped me countless times with computer issues, both hardware and software related and been a reliable lifeline for frustrating system problems. Always available, always knowledgeable. Definitely recommend."